Cleaning Castlemaine is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
1. Collection of Personal Information
Personal Information is information that identifies an individual. The types of Personal Information we may collect include:
- Name
- Mailing or street address
- Email address
- Telephone number
- Information about your property and cleaning requirements
2. How We Collect Personal Information
We collect Personal Information directly from you when you:
- Submit a booking request through our website
- Contact us by phone, email or in person
- Provide information during an in-person property inspection
3. Use of Personal Information
We collect and use your Personal Information for the following purposes:
- To provide our cleaning services to you
- To communicate with you regarding your booking
- To process payments
- To improve our services
- To comply with our legal obligations
4. Disclosure of Personal Information
We will not disclose your Personal Information to third parties unless:
- You have given your consent
- It is required by law
- It is necessary to provide our services to you (e.g., sharing relevant details with team members assigned to your clean)
5. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.
6. Access to Personal Information
You may request access to the Personal Information we hold about you. You may also request that we update or correct any Personal Information we hold about you. If you wish to access or correct your Personal Information, please contact us.
7. Complaints
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us and we will investigate your complaint. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
8. Changes to This Policy
We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our website.
9. Contact Us
If you have any questions about this Privacy Policy or the way we handle your Personal Information, please contact us:
- Phone: 0419 096 586